Terms and Conditions
GOOD TO KNOW
CHECK-IN AND CHECK-OUT
On the day of arrival, the room will be ready by 2.00 pm. Please give us a short notice, if you arrive after 8.00 pm. The guests are requested to vacate the room by 10.00 am on the day of departure.
YOU CAN BRING YOUR FOUR-LEGGED FRIEND ALONG WITH YOU
Your dog is welcomed at Hotel Kaiser in Tirol. Please note, however, that the four-legged companions are not allowed in the restaurant rooms, in the buffet area, in the “Kids-Club” and in the spa and fitness area. In consideration for the guests suffering from allergies, dogs should not lie on chairs, loungers and sofas.
Extra charge for dogs: € 35 per day exclusive of food. You may be charged additional cost for cleaning.
The summer bookings 2020 are 100% free of cancellation charges until 1 day before arrival. Postponements of your summer holiday are possible at any time free of charge. Deposits will be issued as vouchers or returned.
Winter bookings 2020/21 & summer bookings 2021 are 100% free of cancellation charges until 7 days before arrival. Postponements of your holiday are possible free of charge until 7 days before the arrival. Deposits will be issued as vouchers or returned.
For bookings outside of this period: we have to charge 80% of the arrangement price in case of a short-term written cancellation (from 30 days before arrival) and 100% in case of early departure or cancellation on the day of arrival.
The right to revoke, established in § 18, Section 1, No. 10, FAGG (Austrian law on online contracts), shall not apply.
Any agreement with Hotel Kaiser shall be governed by and construed in accordance with the provisions of the “Allgemeine Geschäftsbedingungen der Hotellerie 2016” (General Terms and Conditions for the Hotel Industry).
PROTECT YOURSELF AGAINST ANY CONTINGENCIES
We recommend you take out a travel cancellation insurance, which will cover the penalties arising from a cancellation due to an accident or illness before or during the stay.
WE ARE ALWAYS READY TO HELP YOU
If you have any questions or queries, you can call us on the number +43 5358 8000 from 7.00 am to 10.00 pm. Outside the office hours, you can send us a message by email to the address: email@example.com