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Terms and Conditions

GOOD TO KNOW

CHECK-IN AND CHECK-OUT
On the day of arrival, the room will be ready by 2.00 pm. Please give us a short notice, if you arrive after 8.00 pm. The guests are requested to vacate the room by 10.00 am on the day of departure.

YOU CAN BRING YOUR FOUR-LEGGED FRIEND ALONG WITH YOU
Your dog is welcomed at Hotel Kaiser in Tirol. Please note, however, that the four-legged companions are not allowed in the restaurant rooms, in the buffet area, in the “Kids-Club” and in the spa and fitness area. In consideration for the guests suffering from allergies, dogs should not lie on chairs, loungers and sofas.

Extra charge for dogs: € 35 per day exclusive of food. You may be charged additional cost for cleaning.

CANCELLATION TERMS

WINTER 2021 & SUMMER 2021

Sometimes things turn out differently. Therefore, winter bookings 2021 can be cancelled free of charge up to 48 hours prior to your arrival.

For summer bookings 2021 we charge 80% of the arrangement price in case of a short term, written cancellation (from 7 days before arrival) and 100% in case of early departure or cancellation on the day of arrival.

We would also like to point out that in case of early departure the remaining days will be charged. We would like to spare you these financial disadvantages and the associated trouble!

 

For bookings outside of this period: we have to charge 80% of the arrangement price in case of a short-term written cancellation (from 30 days before arrival) and 100% in case of early departure or cancellation on the day of arrival.

The right to revoke, established in § 18, Section 1, No. 10, FAGG (Austrian law on online contracts), shall not apply.

Any agreement with Hotel Kaiser shall be governed by and construed in accordance with the provisions of the “Allgemeine Geschäftsbedingungen der Hotellerie 2016” (General Terms and Conditions for the Hotel Industry).

PROTECT YOURSELF AGAINST ANY CONTINGENCIES
We recommend you take out a travel cancellation insurance, which will cover the penalties arising from a cancellation due to an accident or illness before or during the stay.

http://start.europaeische.at/hospr?AGN=10019856

WE ARE ALWAYS READY TO HELP YOU
If you have any questions or queries, you can call us on the number +43 5358 8000 from 7.00 am to 10.00 pm. Outside the office hours, you can send us a message by email to the address: welcome@hotelkaiser.at