Accessibility

Dear Guests,

On this page, you will find information about the accessibility of our facilities. Please note that we are not specialized in this area.

However, we are happy to assist you with further information over the phone.

Online Presence

  • Current status of the website regarding accessibility: The website is programmed to be accessible.
  • Helpful measures for all users:
  • The website has a clear structure and consistent heading hierarchy.
  • The website is navigable using the keyboard.
  • The website content is readable by a "screen reader."
  • Colors and contrasts are chosen with consideration for people with visual impairments.
  • A legible font is used throughout the website.
  • The website has implemented a "responsive" web design.
  • Contact options are available through multiple senses (Email/Chat and Phone).
  • Documents on the Website:
  • Documents are created using style templates (heading structure).
  • Images within documents have alternative text.
  • Links have descriptive titles.
  • Document properties are set.
  • Multimedia Content:
  • Images and graphics have alternative texts.
  • Simple Language:
  • Information on the website is presented in Simple or Plain Language.

Information for Customers with Disabilities

  • We provide information about our accessibility over the phone.

Arrival

  • Distance to the nearest stop: 350 meters.
  • We have our own accessible parking.
  • The path from the accessible parking to the main entrance is level.
  • Surface: The path from the accessible parking to the main entrance is consistently paved, concreted, and cobbled.

Entrance

  • Sliding Door
  • Features:
  • The door opens automatically.
  • It opens early and closes with a delay.
  • It is a glass door.
  • The door has appropriate glass markings.
  • The door is at least 90 cm wide.
  • There is at least 120 cm of depth space before and after the door.

Reception

  • Accessible Reception:
  • The reception is accessible without steps.
  • The reception has a lowered section.
  • Flexible seating is available at the lowered section.

Guest Rooms

  • If you require an accessible-friendly room, please contact us directly.
  • Accessibility:
  • The room is accessible without steps.
  • The hallway to the room is at least 120 cm wide.
  • There is a maneuvering space of at least 150 cm diameter in front of the room door.
  • There is a maneuvering space of at least 120 cm in depth and 250 cm in width in front of the door.
  • The door is easy to open and close.
  • Storage Areas:
  • There are accessible storage surfaces.
  • Wardrobe:
  • Shelves are placed at a reachable height between 85 cm and 110 cm.
  • Bed Height:
  • The bed is 56 cm high.
  • Accessible Controls:
  • Controls (heating, door opener, sockets, switches...) are installed at a height between 80 cm and 110 cm.
  • Bathroom:
  • The floor has a sufficiently non-slip surface.
  • The faucet is installed at a height between 85 cm and 100 cm.
  • Controls and grab bars are contrasted (light-dark) against the surroundings.

Meeting Room

  • Accessibility:
  • The meeting room is accessible without steps.
  • Lighting:
  • The room has glare-free lighting.
  • Stage Area:
  • The stage is accessible without steps, or there is no fixed stage installed.

Swimming Pool

  • The swimming pool is accessible without steps.
  • The pool edge is sufficiently contrasted.

Sauna

  • The sauna is accessible without steps.

Public WC

  • For this, we recommend the WC in the reception area (Lobby Kaiserlodge).
  • Accessibility:
  • The WC is accessible without steps.
  • Door:
  • The door is easy to operate.
  • The door is 80 cm wide.
  • A horizontal pull handle is installed on the inside of the door.
  • A rotary knob is used for locking on the inside.
  • The door is clearly recognizable.
  • There is a maneuvering space of at least 150 cm diameter in the WC room.
  • The approach area to the WC seat is at least 130 cm x 185 cm.
  • The approach area at the washbasin, measured from the front edge, is at least 130 cm x 100 cm.
  • There is at least 90 cm of space to the right of the WC seat.
  • There is at least 120 cm of space in front of the WC seat.
  • Washbasin:
  • The washbasin is installed at a height of 80 cm to 85 cm.
  • The washbasin is equipped with an under-mount or flat-surface siphon.
  • The washbasin is equipped with a single-lever mixer.
  • The mirror is fixed to the wall (not tiltable).
  • The top edge of the mirror is installed at a height of at least 180 cm.
  • WC Seat:
  • The WC seat is at a height between 46 and 48 cm.
  • The WC seat is at least 65 cm deep.
  • The seat depth is more than 55 cm.
  • There is a backrest installed at the WC seat.
  • Equipment:
  • There are stable grab bars on both sides.
  • There is an accessible washbasin.
  • All equipment such as shelves, paper holders, towel dispensers, soap dispensers, and the like are installed at a height between 80 cm and 110 cm.
  • Handles and controls are contrasted.
  • There is an emergency call system.
  • The emergency call can be triggered from the WC seat and from the floor at a height of no more than 35 cm.
  • The emergency call is triggered by a cord.
  • The emergency call trigger is labeled with an emergency call (SOS).

Dining Room

  • Accessibility:
  • The dining room is accessible without steps.
  • Wardrobe:
  • There are clothes racks available – our staff will be happy to help you hang your items.
  • Hallway Widths and Maneuvering Spaces:
  • The free space between tables in the main aisles is at least 120 cm.
  • Cross aisles are at least 90 cm wide.
  • At directional changes (e.g., at aisle intersections), there is a maneuvering space of at least 150 cm in diameter.
  • Tables:
  • The tables in the dining room have a top edge height of no more than 85 cm.
  • The free space between the table legs is at least 80 cm wide.
  • The table legs are not connected by crossbars.
  • For accessibility under the tables, there is a clear space of at least 80 cm width, 70 cm height, and 60 cm depth.
  • Furniture:
  • At least some chairs or benches in the dining room have armrests.

Family.Offers

Family.Offers

Family.Offers

We have suitable offers for your family holiday in the Wilder Kaiser. Find out about our packages in detail now and discover the benefits of the Hotel Kaiser.

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All-Inclusive Services

All-Inclusive Services

All-Inclusive Services

With us, everything that makes for a relaxing family vacation is included in the price: delicious cuisine, childcare, a beautiful wellness area, a spacious garden, and plenty of activities around the Wilder Kaiser.

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Booking.Information

Booking.Information

Booking.Information

What cancellation conditions apply in the Hotel Kaiser at the moment? Can I take my dog with me on holiday? And what if I want to check out later? We have compiled all you need to know about your stay in the Hotel Kaiser here.

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