Booking information Hotel Kaiser

Upon expiry of the free cancellation period, we charge 80% of the package rate. We would also like to point out that upon early departure, the amount for the remaining days is to be paid in full. We want to spare you any such financial penalties and those associated annoyance! We recommend that you take out travel cancellation insurance .

We offer guests the opportunity to pay via credit card (VISA, Mastercard), debit card or by fee-free bank transfer to our account at Raiffeisenbank Scheffau or to pay in cash. Before you arrive you can of course transfer the total amount for your all-inclusive holiday on the Wilder Kaiser to the above-mentioned account.

On the day you are due to arrive, your room is available from 14.00 . If you will be arriving after 20.00 please let us know. Check-out on the day you are due to depart is available up until 10.00. A luggage storage area with shower is available before you check-in and after you check-out.

We are welcome dogs. Please note however that your four-legged friend is not permitted in the dining hall, in the buffet area, Kids.Club, in the Spa and fitness area, or in the garden and lake areas. Out of respect for our guests who have allergies please do not let your dogs lie on chairs, garden loungers or couches.

Fee for dogs: 35 Euro/day excl. feed and any cleaning costs that are incurred.

Free W-Lan is available throughout the hotel.

During their stay our guests get a free car parking space in the hotel’s own underground garage (as per availability), where there are also a few E-top up points for electric cars. More car parking spaces are available outside the hotel.

We reserve the right to provide details about amendments and other information via the noticeboards.