Good to know

Booking information Hotel Kaiser

What cancellation conditions apply in the Hotel Kaiser at the moment? Can I take my dog with me on holiday? And what if I want to check out later? We have compiled all you need to know about your stay in the Hotel Kaiser below.

Cancellation conditions

Sometimes things turn out a little different!

  • Summer 2021 – 48 hours before arrival free of charge
  • Winter 21/2022 – 7 days before arrival free of charge

Upon expiry of the free cancellation period, we charge 80% of the package rate. We would also like to point out that upon early departure, the amount for the remaining days is to be paid in full. We want to spare you any such financial penalties and those associated annoyance! We recommend that you take out travel cancellation insurance .

  • Right of rescission as per § 18 Para. 1 line 10 FAGG does not apply.
  • General terms and conditions of the Hotel sector 2006 apply.

Convenient payment

We offer guests the opportunity to pay via credit card (VISA, Mastercard), debit card or by fee-free bank transfer to our account at Raiffeisenbank Scheffau or to pay in cash. Before you arrive you can of course transfer the total amount for your all-inclusive holiday on the Wilder Kaiser to the above-mentioned account.

Arrival & Departure

On the day you are due to arrive, your room is available from 14.00 . If you will be arriving after 20.00 please let us know. Check-out on the day you are due to depart is available up until 10.00. A luggage storage area with shower is available before you check-in and after you check-out.

Dogs

We are welcome dogs. Please note however that your four-legged friend is not permitted in the dining hall, in the buffet area, Kids.Club, in the Spa and fitness area, or in the garden and lake areas. Out of respect for our guests who have allergies please do not let your dogs lie on chairs, garden loungers or couches.

Fee for dogs: 35 Euro/day excl. feed and any cleaning costs that are incurred.

Internet

Free W-Lan is available throughout the hotel.

Underground garage

During their stay our guests get a free car parking space in the hotel’s own underground garage (as per availability), where there are also a few E-top up points for electric cars. More car parking spaces are available outside the hotel.

Times

Summer: All-inclusive PLUS in the Hotel Kaiser

  • 07.30 to 10.00 Extensive buffet breakfast with fresh produce
  • 08.00 to 10.30 Mountaineers buffet where you pack up your own hiking snack
  • 11.00 to 17.00 Day buffet with morning treats and afternoon snack
  • 18.00 to 20.00 gourmet buffet which changes every day
  • 10.00 to 22.00 Kaiser.Beer, Kaiser wine, various non-alcoholic drinks, sparkling and still Kaiser water

Winter: All-inclusive PLUS in the Hotel Kaiser

  • 07.30 to 10.00 Extensive buffet breakfast with fresh produce
  • 15.00 to 17.00 Skier snack PLUS with drinks (Kaiser.Beer and wine, various non-alcoholic drinks) and an extended buffet area with delicious treats
  • 18.00 to 20.30 gourmet buffetwhich changes daily
  • With your evening meal, Kaiser.Beer and table wine, various non-alcoholic drinks, sparkling and still Kaiser water

Year-round

Kaiser.Spa:

  • Indoor pool 07.00 to 21.00
  • Fitness room 07.00 to 21.00
  • Sauna 16.00 to 18.00 (on request we are happy to turn this on earlier)

We reserve the right to provide details about amendments and other information via the noticeboards.

Always here for you

Still have questions?
We are here for you every day between 07.00 and 22.00. Telephone: Tel.: +43 5358 8000.
Outside these hours just send us an e-mail: welcome@hotelkaiser.at.

Lift status

Display

  • All facilities
  • Open facilities
Status
Name
Type
Length
Height

Closed

4EUB Brandstadl
Einseil-Umlauf-Bahn
3260 m
965 m

Open

8er Gondelbahn Brandstadl I - Scheffau
Einseil-Umlauf-Bahn
2150 m
555 m

Open

8er Gondelbahn Brandstadl II - Scheffau
Einseil-Umlauf-Bahn
1075 m
410 m

Closed

Osthang
8er Sesselbahn
525 m
125 m

Closed

Ostlift
Schlepplift
300 m
50 m

Closed

Südhang
6er Sesselbahn
760 m
250 m

Closed

Eiberg I
4er Sesselbahn
500 m
150 m

Closed

Eiberg II
4er Sesselbahn
500 m
150 m

Closed

Kummereralm
6er Sesselbahn
875 m
295 m

Closed

Muldenbahn
4er Sesselbahn
455 m
145 m

Closed

Aualm
8er Sesselbahn
1100 m
290 m

Closed

Hochalm
Schlepplift
365 m
150 m

Closed

Hochfeldlift-Schwoich
Schlepplift
556 m
96 m

Closed

Übungslift Hochfeld-Schwoich
Babylift
125 m
12 m

Closed

Babylift
Schlepplift
120 m
10 m

Closed

Übungslift - Berg
Schlepplift
154 m
24 m

Closed

Übungslift - Dorf
Schlepplift
200 m
20 m