Good to know

Booking information Hotel Kaiser

What cancellation conditions apply in the Hotel Kaiser at the moment? Can I take my dog with me on holiday? And what if I want to check out later? We have compiled all you need to know about your stay in the Hotel Kaiser below.

Cancellation conditions

Winter 2021 / 2022: free cancellation up to 2 days before your arrival

    Upon expiry of the free cancellation period, we charge 80% of the package rate. We would also like to point out that upon early departure, the amount for the remaining days is to be paid in full. We want to spare you any such financial penalties and those associated annoyance! We recommend that you take out travel cancellation insurance .

    • Right of rescission as per § 18 Para. 1 line 10 FAGG does not apply.
    • General terms and conditions of the Hotel sector 2006 apply.

    Convenient payment

    We offer guests the opportunity to pay via credit card (VISA, Mastercard), debit card or by fee-free bank transfer to our account at Raiffeisenbank Scheffau or to pay in cash. Before you arrive you can of course transfer the total amount for your all-inclusive holiday on the Wilder Kaiser to the above-mentioned account.

    Arrival & Departure

    On the day you are due to arrive, your room is available from 14.00 . If you will be arriving after 20.00 please let us know. Check-out on the day you are due to depart is available up until 10.00. A luggage storage area with shower is available before you check-in and after you check-out.

    Dogs

    We are welcome dogs. Please note however that your four-legged friend is not permitted in the dining hall, in the buffet area, Kids.Club, in the Spa and fitness area, or in the garden and lake areas. Out of respect for our guests who have allergies please do not let your dogs lie on chairs, garden loungers or couches.

    Fee for dogs: 35 Euro/day excl. feed and any cleaning costs that are incurred.

    Internet

    Free W-Lan is available throughout the hotel.

    Underground garage

    During their stay our guests get a free car parking space in the hotel’s own underground garage (as per availability), where there are also a few E-top up points for electric cars. More car parking spaces are available outside the hotel.

    Times

    Summer: All-inclusive PLUS in the Hotel Kaiser

    • 07.30 to 10.00 Extensive buffet breakfast with fresh produce
    • 08.00 to 10.30 Mountaineers buffet where you pack up your own hiking snack
    • 11.00 to 17.00 Day buffet with morning treats and afternoon snack
    • 18.00 to 20.00 gourmet buffet which changes every day
    • 10.00 to 22.00 Kaiser.Beer, Kaiser wine, various non-alcoholic drinks, sparkling and still Kaiser water

    Winter: All-inclusive PLUS in the Hotel Kaiser

    • 07.30 to 10.00 Extensive buffet breakfast with fresh produce
    • 15.00 to 17.00 Skier snack PLUS with drinks (Kaiser.Beer and wine, various non-alcoholic drinks) and an extended buffet area with delicious treats
    • 18.00 to 20.30 gourmet buffetwhich changes daily
    • With your evening meal, Kaiser.Beer and table wine, various non-alcoholic drinks, sparkling and still Kaiser water

    Year-round

    Kaiser.Spa:

    • Indoor pool 07.00 to 21.00
    • Fitness room 07.00 to 21.00
    • Sauna 16.00 to 18.00 (on request we are happy to turn this on earlier)

    We reserve the right to provide details about amendments and other information via the noticeboards.

    Always here for you

    Still have questions?
    We are here for you every day between 07.00 and 22.00. Telephone: Tel.: +43 5358 8000.
    Outside these hours just send us an e-mail: welcome@hotelkaiser.at.

    Lift status

    Display

    • All facilities
    • Open facilities
    Status
    Name
    Type
    Length
    Height

    Closed

    4EUB Brandstadl
    Einseil-Umlauf-Bahn
    3260 m
    965 m

    Closed

    8er Gondelbahn Brandstadl I
    Einseil-Umlauf-Bahn
    2150 m
    555 m

    Closed

    8er Gondelbahn Brandstadl II
    Einseil-Umlauf-Bahn
    1075 m
    410 m

    Closed

    Osthang
    8er Sesselbahn
    525 m
    125 m

    Closed

    Ostlift
    Schlepplift
    300 m
    50 m

    Closed

    Südhang
    6er Sesselbahn
    760 m
    250 m

    Closed

    Eiberg I
    4er Sesselbahn
    500 m
    150 m

    Closed

    Eiberg II
    4er Sesselbahn
    500 m
    150 m

    Closed

    Kummereralm
    6er Sesselbahn
    875 m
    295 m

    Closed

    Muldenbahn
    4er Sesselbahn
    455 m
    145 m

    Closed

    Aualm
    8er Sesselbahn
    1100 m
    290 m

    Closed

    Hochalm
    Schlepplift
    365 m
    150 m

    Closed

    Hochfeldlift-Schwoich
    Schlepplift
    556 m
    96 m

    Closed

    Übungslift Hochfeld-Schwoich
    Babylift
    125 m
    12 m

    Closed

    Babylift
    Schlepplift
    120 m
    10 m

    Closed

    Übungslift - Berg
    Schlepplift
    154 m
    24 m

    Closed

    Übungslift - Dorf
    Schlepplift
    200 m
    20 m