General business terms & conditions

Current general business terms & conditions for events in the HOTEL KAISER IN TYROL (shortened to ‘Hotel’ in the following) are an integral part of the project contracted by you (shortened to ‘Organiser’ in the following). Contrary conditions of the Organiser are invalid. The Organiser is subject to these conditions and to all relevant trading regulations and in placing the order assumes liability for adhering to them.

1. GUARANTEE FOR PARTICIPANTS
For events at which meals are to be served, the hotel requires the exact number of participants at least 4 working days before the event. This number will be regarded as a guaranteed minimum number so the hotel can carry out all the requisite preparation. The Organiser will be charged for the minimum number in any case. Should the number of participants be larger than agreed, the hotel will endeavour to cater for all participants according to the capacity available. Any covers, meals and drinks that exceed the agreed number will be charged extra.

2. TRAVEL CANCELLATION
Please note that room cancellations can only be accepted in writing. Right of rescission as per § 18 Para. 1 L. 10 FAGG is not applicable!

Summer bookings 2023 can be cancelled 14 days before arrival, 100 % cancellation fee free. Your holiday can be reschedules at any time, free of charge. Deposits will be issued as vouchers or refunded.

For bookings outside this time the following apply: From 13 days before arrival, 80% of the package price, and in the event of early departure or cancellation on the day of arrival, 100% will be charged.

We would like to point out that in the event of early departure the remaining days will be charged. We would like to save you any financial disadvantages and associated annoyance! As a special service, we can offer you Hotelstorno Premium insurance cover (incl. Helicopter rescue costs and accident service package). This insurance not only covers any cancellation or travel interruption costs, but also provides you with greater security for your holiday in Austria. You can take out travel cancellation insurance here: http://start.europaeische.at/hospr?AGN=10019856

Up until 3 months before the agreed arrival day of the contract partner, the accommodation contract can be cancelled by means of a unilateral declaration by the accommodation provider, for justifiable reasons, unless otherwise agreed.

3. SERVICE
Our staff meet international quality standards. Should additional staff be required to fulfil your special requirements, there will be a charge of € 30.50 (excl. VAT) per employee and hour (from 22.00 + 50 % night-time surcharge).

4. PRICES
Our prices exclude local taxes but include all taxes and service charges. Valid until the publication of a new price list. Subject to change.

5. BOOKING ENQUIRY
Basis of the contract are the details, outlines and conditions stated in our price list, that are valid on the day the booking made. When you telephone or write to us (fax/e-mail), the contract will be regarded as binding. For us the contract will be regarded as permanent when we receive written confirmation and then receive a deposit.

6. OFFER
The offers and programmes provided remain the intellectual property of the hotel until the placing of the order. If programmes offered by us are not booked with us, but carried out elsewhere, we reserve the right to charge the going rate for agency fees.

7. VALUABLES
Valuables (including cash), which participants take with them to an event can be stored in the safe free of charge (dependent on capacity). Elsewhere the hotel assumes no liability. The Organiser assumes the task of informing participants of this opportunity.

8. DRINKS
Should no other arrangement be come to, all drinks will be charged as per actual consumption.

9. FOOD AND DRINK THAT IS BROUGHT WITH YOU
No food or drink can be brought into the hotel for consumption without written agreement. The hotel will charge reasonable remuneration for meals and drinks that have been brought in.

10. MUSIC, ARTISTIC PRESENTATIONS
Should the Organiser be planning artistic presentations during the event, they are obliged to register in good with the appropriate authorities and to pay any entertainment taxes. The Organiser exonerates the hotel of any responsibility for this.

11. DECORATION
The Organiser is obliged to get approval from hotel management for any planned installation of decorations or other such objects. Installation is to be carried out by expert personnel and upon consultation with hotel management. All fire and police regulations are to be adhered to. Any decorative objects provided by the hotel are to remain its property after the event too. Any costs incurred by the creation, assembly and disassembly are to be borne by the Organiser.

12. LIABILITY
The Organiser is liable for any damage that is caused by guests, staff or representatives. If required, hotel management can ask that the Organiser take out suitable insurance cover. The hotel is only liable for loss and damage of any items brought along if they are at fault, but there are in no responsible for any fault caused by third party companies.

13. CANCELLATION
The hotel management is entitled to end the contractual relationship at any time, without having to provide reasons, if
a) the event is injurious to the smooth running of the business,
b) the reputation and/or safety of the hotel seem to be jeopardised and also
c) in the event of circumstances beyond their control.
In no way is the Organiser entitled to claim damages.

14. BILLING
An invoice will be issued on the day the event ends. Invoices are to be paid without deductions within 14 days. In the event of late payment, 15 % interest is to be paid. Upon granting of an assignment, the client consents to taking on all pre-process costs in the event of untimely payment.

15. PLACE OF JURISDICTION
Innsbruck has been agreed as the place of jurisdiction.

16. PAYMENT METHOD
We accept cash, debit and VISA cards to settle your hotel or event bill.
Bank details for payments:

Raiffeisenbank Scheffau
IBAN: AT47 3631 8000 0120 0138
BIC: RZTIAT 22318
Scheffau, March 2007

17. Additional information regarding the Ts&Cs:
We do of course adhere to the current updated provisions in the guidelines stated by the Federal Ministry for Tourism – these can be found here: www.sichere-gastfreundschaft.at