General business terms & conditions

Current general business terms & conditions for events in the HOTEL KAISER IN TIROL (shortened to ‘Hotel’ in the following) are an integral part of the project contracted by you (shortened to ‘Organiser’ in the following). Contrary conditions of the Organiser are invalid. The Organiser is subject to these conditions and to all relevant trading regulations and in placing the order assumes liability for adhering to them.

For events at which meals are to be served, the hotel requires the exact number of participants at least 4 working days before the event. This number will be regarded as a guaranteed minimum number so the hotel can carry out all the requisite preparation. The Organiser will be charged for the minimum number in any case. Should the number of participants be larger than agreed, the hotel will endeavour to cater for all participants according to the capacity available. Any covers, meals and drinks that exceed the agreed number will be charged extra.


We sincerely appreciate your understanding that room cancellations must be made in writing. Please note that the right of withdrawal as stated in § 18 Abs. 1 Z. 10 FAGG does not apply.

For the summer of 2024, cancellations made within 14 days prior to arrival will incur a charge of 80% of the package price, and 100% will be charged for early departures or cancellations on the day of arrival. For reservations in the winter of 2024/2025, a cancellation fee of 80% of the package price applies from 14 days prior to arrival, with a 100% charge for early departures or cancellations.

Exceptions apply for the Christmas, New Year's, and Carnival seasons, where a cancellation period of 30 days before arrival is in effect.

Group and conference bookings can be canceled free of charge up to 60 days prior to arrival. For group reservations of 50 rooms or more, a cancellation period of 90 days applies.

We would like to point out that in the event of early departure the remaining days will be charged. We would like to save you any financial disadvantages and associated annoyance! As a special service, we can offer you Hotelstorno Premium insurance cover (incl. Helicopter rescue costs and accident service package). This insurance not only covers any cancellation or travel interruption costs, but also provides you with greater security for your holiday in Austria. You can take out travel cancellation insurance here: http://start.europaeische.at/hospr?AGN=10019856

Up until 3 months before the agreed arrival day of the contract partner, the accommodation contract can be cancelled by means of a unilateral declaration by the accommodation provider, for justifiable reasons, unless otherwise agreed.

Our staff meet international quality standards. Should additional staff be required to fulfil your special requirements, there will be a charge of € 30.50 (excl. VAT) per employee and hour (from 22.00 + 50 % night-time surcharge).

Our prices exclude local taxes but include all taxes and service charges. Valid until the publication of a new price list. Subject to change.

Basis of the contract are the details, outlines and conditions stated in our price list, that are valid on the day the booking made. When you telephone or write to us (fax/e-mail), the contract will be regarded as binding. For us the contract will be regarded as permanent when we receive written confirmation and then receive a deposit.

The offers and programmes provided remain the intellectual property of the hotel until the placing of the order. If programmes offered by us are not booked with us, but carried out elsewhere, we reserve the right to charge the going rate for agency fees.

Valuables (including cash), which participants take with them to an event can be stored in the safe free of charge (dependent on capacity). Elsewhere the hotel assumes no liability. The Organiser assumes the task of informing participants of this opportunity.

Should no other arrangement be come to, all drinks will be charged as per actual consumption.

No food or drink can be brought into the hotel for consumption without written agreement. The hotel will charge reasonable remuneration for meals and drinks that have been brought in.

Should the Organiser be planning artistic presentations during the event, they are obliged to register in good with the appropriate authorities and to pay any entertainment taxes. The Organiser exonerates the hotel of any responsibility for this.

The Organiser is obliged to get approval from hotel management for any planned installation of decorations or other such objects. Installation is to be carried out by expert personnel and upon consultation with hotel management. All fire and police regulations are to be adhered to. Any decorative objects provided by the hotel are to remain its property after the event too. Any costs incurred by the creation, assembly and disassembly are to be borne by the Organiser.

The Organiser is liable for any damage that is caused by guests, staff or representatives. If required, hotel management can ask that the Organiser take out suitable insurance cover. The hotel is only liable for loss and damage of any items brought along if they are at fault, but there are in no responsible for any fault caused by third party companies.

The hotel management is entitled to end the contractual relationship at any time, without having to provide reasons, if
a) the event is injurious to the smooth running of the business,
b) the reputation and/or safety of the hotel seem to be jeopardised and also
c) in the event of circumstances beyond their control.
In no way is the Organiser entitled to claim damages.

An invoice will be issued on the day the event ends. Invoices are to be paid without deductions within 14 days. In the event of late payment, 15 % interest is to be paid. Upon granting of an assignment, the client consents to taking on all pre-process costs in the event of untimely payment.

Innsbruck has been agreed as the place of jurisdiction.

We accept cash, debit and VISA cards to settle your hotel or event bill.
Bank details for payments:

Raiffeisenbank Scheffau
IBAN: AT47 3631 8000 0120 0138
Scheffau, March 2007

17. Additional information regarding the Ts&Cs:
We do of course adhere to the current updated provisions in the guidelines stated by the Federal Ministry for Tourism – these can be found here: www.sichere-gastfreundschaft.at

General terms and conditions (T&C) of the voucher shop/online shop

1. General
All services which are provided to the customer by the online shop under www.hotelkaiser.at are solely provided based on the following general terms and conditions. Divergent regulations are only valid if they have been agreed in writing beforehand.

2. Applicable law
The law of the Federal Republic of Austria applies exclusively

3. Conclusion of contract
3.1. The services of the online shop on the internet are a no-obligation request for the customer to order our articles in the online shop.
3.2. An order of the desired articles on the internet entails a binding sales contract. The order confirmation is carried out by Hotel Kaiser in Tirol and sent to you in writing by e-mail within 24 hours

4. Price modalities
4.1. All prices are end prices which include the legal value added tax. The value added tax is not stated for value vouchers as there is no value added tax as these are services that are not taxable for value added tax purposes and for which the consideration has not yet been determined at the time of purchase. The prices in the online shop at the time of the order apply.

5. Payment
5.1. Vouchers and or articles can be paid for online with credit card. In the event that there is insufficient credit card coverage, the order is invalid from the start.

6. Special conditions for the use of Print@home vouchers
6.1. In the Print@home procedure the ordered vouchers are electronically sent to the customer. The vouchers can be printed right after the order process by the customer’s own printer.
6.2. Every voucher is marked with a bar code/QR code or a unique number which authorises for single or partial redemption. The uniquely usable code/voucher number on the Print@home voucher is electronically verified for validation and amount and then validated or partly validated accordingly.
6.3. The holder of the voucher is responsible that the voucher number is printed legibly and not damaged. Should the voucher number be illegible there is no obligation for redemption, also if the voucher is already saved in the system as validated or the online system is not accessible at the time of redemption.
6.4. The customer is entitled to create one printed copy of each ordered Print@home voucher for the purpose of the intended use. Reproductions and any other duplications for resale purposes or other misuse are forbidden.
6.5. It is forbidden to sell Print@home vouchers for commercial purposes.

7. Cancellation policy
7.1. Cancellation policy: You can revoke your contract declaration within 2 weeks without any reasons per e-mail to info@kaiserlodge.at After expiry of the revocation period or after redemption of purchased vouchers, no further rescission is possible.
7.2. Consequences of withdrawal: In case of an effective revocation the purchased vouchers will be blocked. Credit card payments already made will be charged back minus a system fee of Euro 10.- incl. VAT.
7.3. Claims in connection with the purchase contract must be made within one month of the order.

8. Data protection
The data provided by you will solely be used for processing your order. All your data will be treated by us strictly confidential. We will only pass on your data to third parties (e.g. shipping services) if this is necessary for processing your order. We assume no liability for your order data or for data security during the transmission of this data via the Internet (e.g. due to technical errors of the provider) or for possible criminal access to files of our internet presence by third parties.

9. Copyright
All displayed logos, images and graphics shown are subject to the copyright of the corresponding licensors. All photos, logos, texts, reports, scripts and programming routines displayed on these pages, which are our own development or have been prepared from scratch, may not be copied or used in any other way without our consent. All rights reserved.

10. Other
10.1. The product range in our online shop is changed from time to time. We preserve the right to make price changes of single articles. A claim for damages due to articles that are no longer available cannot be asserted.
10.2. Differences are not refundable. A cash payment or offsetting of performance-related vouchers is not possible.
10.3. In case of loss or theft of vouchers, no compensation will be paid.

11. Validity of the T&C
By placing an order the general terms of the online shop are accepted. Should a provision of these General Terms and Conditions of Business be void, for whatever reason, the validity of the remaining provisions shall remain unaffected.
Verbal agreements require written confirmation by the seller.