Frequently asked questions

Check-in is possible from 16:00 so that you have enough time to settle in and relax in your new temporary home. On the day of your departure, we ask you to check out by 11:00 am at the latest. This gives us the opportunity to prepare everything perfectly for the following guests. A late check-out can also be booked:

• Until 13:00 - surcharge of € 50.00 per person
• Until 16:00 - surcharge of € 100.00 per person

The passports of all travelers will be checked on arrival. We kindly ask you to show them.

Following your reservation, a deposit amounting to 30% of the total cost is kindly requested within 7 days of confirmation to ensure your booking is secured. We are delighted to provide the convenience of charging this fee directly to your credit card. Should you prefer, a bank transfer option is also available. We invite you to inform us of your preferred payment method, allowing us to make all necessary arrangements on your behalf.

Tourist tax: € 2.60 per person/night
(from 01.12.2025: € 3.50)

The tourist tax - also known as visitor's tax or local tax - is prescribed by law by the state of Tyrol. It is collected by us and largely benefits the Wilder Kaiser Tourism Association. These funds are used to finance numerous tourist services, such as hiking and ski buses, events and the expansion of tourist infrastructure.

Children and young people are exempt from the tax until the end of the calendar year in which they celebrate their 15th birthday.

Check-in is available from 4:00 PM, allowing you ample time to settle into your temporary home and unwind. On the day of your departure, we kindly request that you check out by 11:00 AM. This allows us to prepare everything perfectly for our subsequent guests.

Summer 2025
Cancellation free of charge up to 14 days before arrival.

Winter 2025/2026
Cancellation free of charge up to 14 days before arrival, except at Christmas, New Year's Eve and Carnival*. Cancellation deadline is 30 days before arrival.

*Periods: 26.12.2025- 06.01.2026 & 14.02.- 21.02.2026

Group bookings
Group and conference bookings can be canceled free of charge up to 60 days before arrival. For group bookings of 50 rooms or more, the cancellation period is 90 days.

After the free cancellation period has expired, we reserve the right to charge 80% of the package price. We would also like to point out that in the event of no-show on the day of arrival or early departure, the remaining days will be charged at 100%. Our aim is to spare you financial inconvenience and disagreements. For this reason, we recommend that you take out travel cancellation insurance.

Please note that the right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply and the General Terms and Conditions of the Hotel Industry 2006 apply.

The Hotel Kaiser offers free and secure parking spaces in our underground garage right next to the hotel. For guests with electric cars, we also offer the option of conveniently charging your vehicle at our in-house e-charging station ((outdoors, in front of the entrance). We want you to enjoy a carefree stay, starting with your arrival.

Out of consideration for your safety, we have removed the e-charging stations from the underground car parks. Instead, official and modern charging stations are now available directly at the Hotel Kaiser parking lot in the outdoor area. These are operated by an external provider and can be used for a standard market fee.

This means you can charge your electric vehicle conveniently and safely - and start your stay in a relaxed manner.

The Hotel Kaiser is easily accessible by bus and train. The nearest bus stop is right nearby, or right outside the front door. And the best thing is: use of the mobility offer is completely free with the Wilder Kaiser GuestCard and the guest card counts as a ticket.
You can find the current timetables here:

Natürlich.Spa:
Exclusive in the opening year: The Natürlich.spa - the adults-only spa area - is included for all Hotel Kaiser guests in the opening year (unitl 06.06.2026).

We reserve the right to inform you about changes and further information on the notice board.

Our lovingly designed Kids.Club is open daily and offers childcare for children from the age of 2. With play, craft and cuddle corners, we ensure that even our youngest guests feel completely at ease - while the older ones can relax and enjoy themselves.

The opening hours are flexible and adapt to our weekly children's program. This ensures that the times are optimally coordinated with the planned activities.

Dogs are welcome in our Kaisers Deli restaurant in the Kaiserlodge as long as they behave quietly and stay put during your stay. We look forward to welcoming you and your four-legged companion.

Allergies
For allergy sufferers, our kitchen team will be happy to help you choose a menu. Simply
your wishes and intolerances at reception. For a restful sleep
we will make up your bed with our allergy-friendly bed linen on request at reception.
Allergy care products (body lotion, shower cream) are also available on request.
If you have any questions about allergies, please contact reception on ext. 800.

Body lotion and sensitive shampoo
Our body lotion and sensitive shampoos are available on request at reception
(suitable for allergy sufferers).

Intolerances
Simply let reception know your wishes and intolerances. Even if our kitchen team
does not specialize in intolerances, we will be happy to help you with your choice of food.

Natürlich.Spa:
Exclusive in the opening year: The Natürlich.spa - the adults-only spa area - is included for all Hotel Kaiser guests in the opening year (unitl 06.06.2026).

We reserve the right to inform you about changes and further information on the notice board.

High-quality towels and cozy bathrobes await you in your room so that you feel comfortable and cared for right from the start. For added comfort, we also offer comfortable bath slippers, which you can request from our reception.

To make your stay with us as pleasant and relaxing as possible, our wide range of massage and body treatments are available to you. Appointments can be booked by telephone on +43 5358 44300-920, directly at the spa reception, via e-mail at spa@kaiserlodge.at or directly on our website.

Sometimes things come up - we understand that. Cancellations or postponements are possible free of charge up to 24 hours before the start. We reserve the right to charge the full treatment price for cancellations at shorter notice or no-shows.

Our bathing pond, the pool and the infrared cabin are open to all family members and invite you to enjoy moments of relaxation together. For safety reasons, we would like to point out that the sauna area is only accessible to children aged 15 and over.

You are welcome to use our spa area both on the day of your arrival and on the day of your departure. We are happy to offer you secure storage facilities for your luggage so that you can enjoy your stay with us to the full without having to worry about your belongings.

Our swimming pool is constantly kept at a pleasant temperature of 33°C to offer you a particularly pleasant bathing experience. In summer, our natural bathing pond reaches temperatures of around 22-23°C, ideal for a refreshing dip on warm days.

Nature, alpine air, exercise - that's what awaits you on a winter vacation in the SkiWelt Wilder Kaiser - Brixental. Immerse yourself in a skiing Eldorado with 82 lifts and a piste length of over 270 km in a breathtaking nature reserve. From Hotel Kaiser, you can reach the valley station directly via a connecting slope. The connecting slope is located directly behind our hotel and takes you directly to the parking lot of the cable car.

We would like to recommend the pick-up ticket option. With this option, you will conveniently receive a voucher or pick-up code by e-mail and can collect your ticket either from TVB Scheffau or directly from Skiwelt. Buy your tickets via the SkiWelt ticket store:

The ski bus stops directly in front of the hotel every 15 minutes or so, so you can set off on your skiing adventures quickly and easily. We are happy to answer any questions you may have.

Whether for skiing, snowboarding or snow hiking - in our hotel's own ski hire “Kaisers Sport” at the Wilder Kaiser you will find everything you need for an eventful day on the mountain. You can book skis, boots, snowboards and much more online from the comfort of your own home before your vacation.

Book your ski course at Scheffau Ski School conveniently online.

All other courses can only be booked on site, subject to availability.

The Kaiserjet is a free bus that runs between Ellmau, Going, Scheffau and Söll and takes guests comfortably to the most beautiful hiking and excursion destinations. In addition, there is also the hiking bus, which takes you to hard-to-reach starting points for hikes. Both services are included in the Wilder Kaiser Guest Card and run regularly during the summer season. The bus stop is right outside the front door.

The Wilder Kaiser region and the Kitzbühel Alps offer a wide selection of hiking and mountain tours for every level. Whether easy, medium, challenging or extreme - you are guaranteed to find the perfect tour for your requirements here.